Missing assets
OneKey DeFi Position Still Showing? Check the DeFi Tab
If a removed DeFi position still counts in OneKey iOS total assets, check the onchain action and refresh the DeFi tab separately from home Assets.
Read the guide Hardware walletsOneKey Pro Stuck on Logo? Try the 20-Second Restart
If OneKey Pro stops at its startup logo, try the official 20-second power-button step. A frozen progress bar or Fatal Error needs a different route.
Read the guide Hardware walletsOneKey Balance Visible After Disconnecting? What It Means
See why OneKey App can show a hardware wallet balance while the device is unplugged, and what still requires device approval.
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