Hardware wallets
Trezor Safe 5 Has No 20-Word Backup After Ledger Restore?
Understand why restoring an old Ledger wallet on Trezor Safe 5 keeps the original backup, and why “Create backup” may be unavailable.
Read the guide Missing assetsTrezor Passphrase Wallet Empty After Update? 3 Checks
Separate a hidden network, a different passphrase, and a different backup when Trezor Suite suddenly shows an empty wallet.
Read the guide Hardware walletsOneKey Balance Visible After Disconnecting? What It Means
See why OneKey App can show a hardware wallet balance while the device is unplugged, and what still requires device approval.
Read the guide Hardware walletsLedger Bitcoin App Missing After Update? Reinstall It
Check whether only the Bitcoin device app disappeared after a Ledger OS update, then reinstall it through My Ledger without entering a recovery phrase.
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